Privacy
Policy

Authentic Gemstone ("we," "us," or "our"), operated by Lim Gems Factory, respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at authenticgemstone.com or interact with our services.

Information You Provide

When you submit an inquiry form, request a quote, or contact us directly, we may collect:

• Full name and company name
• Business email address
• Phone number
• Inquiry details (gemstone type, size, quantity, specifications)
• Preferred contact method
• Any additional information you voluntarily include in your message

Information Collected Automatically

When you visit our website, we may automatically collect certain information through cookies and similar technologies:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited, time spent on pages, and navigation paths
• Referring website or search terms

We use the information we collect to:

• Respond to your inquiries and provide quotes
• Process and fulfil orders
• Communicate with you about our products and services
• Improve our website and user experience
• Analyse website traffic and usage patterns
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We use Google Analytics 4 (GA4) to understand how visitors interact with our website. GA4 uses cookies — small text files stored on your device — to collect anonymised usage data. This data helps us improve our website content and user experience.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect some features of our website. For more information about how Google processes data, visit Google's Privacy & Terms page.

We may use third-party services to support our operations, including:

• Google Analytics 4 — website analytics and traffic analysis
• Email service providers — to send transactional emails and respond to inquiries
• Hosting providers — to serve our website

These third parties have access to your information only to perform specific tasks on our behalf and are obligated to protect your information in accordance with applicable data protection laws.

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law. Inquiry data is typically retained for 24 months from the date of last contact. You may request deletion of your data at any time by contacting us.

We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict processing of your information
• Withdraw consent for data processing

To exercise any of these rights, please contact us using the information below.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.